Who answers when the guest speaks English, Chinese or Korean?
A call you can't understand is a call you missed. Broken-English answers mean confusion, waiting and frustration — and every misunderstanding shows up in your star rating.
FOR MINPAKU, LICENSED LODGING & PROPERTY MANAGERS
24/7, in four languages.
AI that answers — and makes — your guest calls.
Around the clock in Japanese, English, Chinese and Korean, AI handles calls from guests and neighbours, and makes pre-arrival confirmation and checkout reminder calls. It instantly answers questions about keys, Wi-Fi, rubbish and directions, alerting your team only for emergencies and complaints. Keep your existing number and get started with simple call forwarding.
日本語English中文한국어24/7/365
INCOMING · GUEST (ENGLISH)01:47
AI
お電話ありがとうございます。サクラステイ浅草のAIフロントです。日本語・English・中文・한국어でご案内できます。
GUEST
Hi, I'm at the door but the key box won't open…
AI
No problem. May I have the name on the booking first?
GUEST
It's under Chen.
AI
Thank you, Mr. Chen. The code is 2‑5‑8‑0. Enter it, turn the dial, then lift the lid.
GUEST
Got it — thanks!
TEAM NOTIFIED 01:49
Lockbox instructions provided to Mr Chen after booking-name match. No action required. 1m 42s · recording available.
THE REALITY OF AFTER-HOURS SUPPORT
One phone call decides your review — and your revenue.
The most labour-hungry job in vacation rentals isn't cleaning. It's the phone.
You missed the "the key box won't open" call by 30 minutes. That night's review is 2 stars.
When a guest is stuck and nobody picks up, the frustration becomes a review a few hours later — and it never goes away. One star changes how the next booking lands.
Night-shift staff, outsourced call centres. The bill is the same whether occupancy is 100% or 0%.
One room or a hundred, the phone doesn't wait. A night with zero calls costs the same as a busy one. Add people and they eat your margin; cut people and you drop calls. Nobody has fixed this trade-off — until now.
Licensed operators are legally required to respond promptly to guest enquiries and neighbour complaints.
Under the Minpaku Law (Articles 9 and 10), "we didn't pick up" is not an excuse. Ignored neighbour complaints can mean a warning from the municipality — or, at worst, suspension.
HOW IT WORKS
Forward the call. AI handles the first response and sends only what matters.
SETUP · 5 MINUTES
Forward your existing number
Keep the number guests already know. Forward only after-hours, unanswered or busy calls to the AI front desk. A dedicated number is also available.
DURING THE CALL
AI responds in Japanese, English, Chinese and Korean
It detects the caller’s language and answers questions about keys, Wi-Fi, rubbish, directions and house rules. Access codes are never shared until the booking name is verified.
AFTER THE CALL · INSTANTLY
Your team gets the essentials
Receive a summary and action status by LINE, SMS or email. Emergencies—after directing callers to 119 or 110—and neighbour complaints are escalated immediately.
CAPABILITIES
Not only answering, but calling. Your dedicated front desk for every property.
Inbound: when guests call you
BEFORE THE STAY
- Answers pre-booking questions about availability, facilities and access
- Explains check-in steps in advance
DURING THE STAY
- Keys and lockboxes (access codes only after confirming the booking name)
- Wi-Fi and appliance instructions
- Rubbish rules
- Directions
- House rules
- Extension and late-checkout requests (recorded for your team to confirm)
- Neighbour complaints (apology, record and immediate alert)
- Emergency guidance (directs callers to 119 or 110 and immediately contacts your team)
AFTER THE STAY
- Lost-property enquiries
- Receipt and billing requests
Outbound: when you need to call guests
BEFORE THE STAY
- Pre-arrival confirmation calls the day before (arrival time, guest count and key collection)
- Advance guidance on house rules
DURING THE STAY
- Calls guests when a neighbour reports a complaint
- Updates guests about cleaning or equipment issues
AFTER THE STAY
- Checkout-day reminders (time, key return and rubbish)
- Review request (a friendly call the day after checkout)
- Lost-property follow-up
Every call is recorded, transcribed and summarised for review in the dashboard.
MINPAKU COMPLIANCE
Keep the response required by law available around the clock.
Private Lodging Business Act · Article 9
Foreign-language guidance for international guests
Operators must explain facilities, transport and emergency actions for fire or earthquakes in a language guests can understand. The AI front desk is always available in English, Chinese and Korean.
Private Lodging Business Act · Article 10
Handling neighbour complaints and enquiries
Operators must respond appropriately and promptly to local residents. The AI front desk receives and records complaints, then immediately alerts the person responsible.
The AI front desk provides first-line assistance and notifications. Final decisions and follow-up remain with the operator or licensed manager.
PRICING
Simple monthly pricing based on room count.
Standard
¥4,980 / room / month, before tax
- From 1 room
- Japanese, English, Chinese and Korean
- LINE, SMS and email alerts
- Recording, transcription and summaries
Management company
¥3,480 / room / month, before tax
- From 10 rooms
- Japanese, English, Chinese and Korean
- Bulk property information setup
- Multiple contacts and escalation rules
- Review every call across your portfolio
Setup fees are waived during early access. Pricing is indicative and may vary by room count and call volume.
WHO WE ARE
Local support in Japan. Technology from Australia.
Sales, contracts and support are handled in Japanese by our team in Japan. AgentHand’s core technology is developed by our engineering team in Australia.
- Japan office
- Company name and location coming soon
- Technology
- AgentHand (Australia)
- Languages
- Japanese, English, Chinese and Korean
- Availability
- AI: 24/7 · Team: weekdays, 10:00–18:00
FAQ
What operators ask before getting started.
Will callers know they are speaking with AI?
Yes. Every call begins by identifying the service as an AI front desk. It never pretends to be human; transparency builds trust.
What happens in an emergency?
For fires, injuries or serious illness, callers are directed to 119; for crimes, to 110. The system confirms the situation and contact details, then immediately alerts your team. It does not replace emergency services.
Do I need to change my phone number?
No. Start by forwarding only overnight or unanswered calls. We can also issue a dedicated number if you prefer.
How quickly can we go live?
Once we receive your property details—keys, Wi-Fi, rubbish, house rules and emergency contacts—you can be live in as little as three business days.
How are recordings and personal data handled?
Calls are recorded and transcribed, and can be viewed only by authorised team members in the management dashboard. Data is handled in line with Japanese privacy law and is not provided to third parties.
Can you support more languages?
Japanese, English, Chinese and Korean are standard. Ask us about Thai and other languages.
CONTACT
Hear your property’s AI front desk for yourself.
Tell us about one property and we will prepare a demo call that answers as its front desk. We also welcome questions about rollout and portfolio-wide adoption for management companies.